Shipping Update ***
Due to the lockdown in India, we will be unable to dispatch orders from our workshop in Chennai until after the 24th of May. We hold some stock of most products in the UK, so will dispatch UK and International orders from the UK, if stock is available. If you are in a hurry for your order, please write to us first, before making a purchase, to determine if your order can be dispatched from the UK.
You can write to us at: email@example.com
EU Courier Delays***
We are currently noticing severe shipping delays in Europe due to new regulations and customs requirements . Many courier companies are dealing with massive backlogs, so delays are common and unfortunately out of our control.
Online orders are usually dispatched within 3 working days. Goods will either be sent from our warehouse in Chennai, India or Inverness, UK with one of our shipping partners: DHL, FEDEX, UPS, Royal Mail, ParcelForce, Hermes, or DPD.
Shipping Within India
We are happy to be able to offer free shipping within India! Please note that some states have local body taxes/ Octroi. Any such taxes charged once the order reaches its destination state must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot predict what they may be.
International shipping is free for orders above a certain threshold. This threshold varies depending on the destination country. Once you feed in your shipping address at check out, you will see an auto-generated shipping fee or a message stating that you have qualified for free shipping.
Please see the approximate free shipping threshold rates below:
- UK = £100
- US = $160
- Europe = €100
- Japan = ¥15’000
- Australia = A$90
Customs Duties and Taxes
Please note, international/EU orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer.
We want you to love your Studio Tolsta purchase. If you would like to return or exchange any unused items in your order, please contact us at firstname.lastname@example.org as soon as possible. We will offer a refund or replacement on any full price item as long as it is returned in its original condition and packaging within 30 days of receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, the refund will be initiated. It may take 5-7 working days for the amount to be credited to your bank account. Refunds may be subject to a processing fee which is charged by our payment gateway and is out of our control.
We are unable to reimburse shipping costs, including those to return the product to Studio Tolsta and we recommend that you obtain proof of postage on returning the item to us as we cannot accept responsibility for items lost in transit.
Ordering and Cancellation
We make every effort to ensure that all products listed on our website are in stock, but in the unlikely event that we do not have your chosen product, we will contact you and offer either a refund or, if possible, a later delivery. Orders cancelled within 12 hours of being placed are entitled to a full refund. Please email email@example.com if you wish to cancel your order and we will issue the refund immediately. It may take a few days for this to be reflected in your bank account. Please note that after this 12 hour period, we are unable to cancel orders.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.